The KPIs of Quality Clubs and Membership Retention

Key Performance Indicators (KPIs) are often used in the corporate gauge a company’s overall performance. In this interactive session at the D62 United Conference 2023, we will explore the Toastmaster’s program KPIs and discover how they directly link to maintaining quality clubs which offer members value and satisfaction. Quality clubs translates to retaining members. Join us to uncover tools you can use to create a magnetic culture in your club.

Bruce Frandsen

Bruce Frandsen, DTM PID

Bruce has been a Toastmasters member for 36 years. He has served in every club officer role at multiple times, every elected District Officer position, and served on the Toastmasters International Board of Directors from 1995–97.

An engineer by education, his career outside of Toastmasters includes several progressive leadership and management roles where he has worked. He has also served on various community and city government boards.

Born and raised in South Dakota, he has lived in Michigan for 39 years. He is married to Tammie and they have 2 grown children. He enjoys college football in general and is a diehard Western Michigan University fan.

Author: Anna Donahue, DTM

I joined Toastmasters in February, 2016 because I wanted to learn how to feel comfortable speaking in public and talking about my new art business called Since then I have given speeches to large and small groups, recorded webinars for online distribution and held workshops for artists who are interested in learning what I know about the "business of art." Toastmasters has helped me to become comfortable in any environment and to take on leadership positions with success. I had no idea how far Toastmasters would take me and was pleasantly surprised at how easy it was to learn and grow with the encouragment of fellow professionals. For the Toastmaster year of 2019-2020, I was awarded Toastmaster of the Year after taking on many leadership roles at the district level. 

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