Key Performance Indicators (KPIs) are often used in the corporate gauge a company’s overall performance. In this interactive session at the D62 United Conference 2023, we will explore the Toastmaster’s program KPIs and discover how they directly link to maintaining quality clubs which offer members value and satisfaction. Quality clubs translates to retaining members. Join us to uncover tools you can use to create a magnetic culture in your club.
Bruce Frandsen, DTM PID
Bruce has been a Toastmasters member for 36 years. He has served in every club officer role at multiple times, every elected District Officer position, and served on the Toastmasters International Board of Directors from 1995–97.
An engineer by education, his career outside of Toastmasters includes several progressive leadership and management roles where he has worked. He has also served on various community and city government boards.
Born and raised in South Dakota, he has lived in Michigan for 39 years. He is married to Tammie and they have 2 grown children. He enjoys college football in general and is a diehard Western Michigan University fan.